Big 2 Terms & Conditions – A Complete Guide for Malaysian Players

To register and use the big 2 platform, you must meet all of the following eligibility requirements without exception. These requirements are not meant to complicate the registration process — they are in place to protect all parties, including you as a user.

• You must be at least 18 years old at the time of registration. big 2 may request proof of age at any time, and accounts that cannot verify the minimum age requirement may be suspended pending verification.
• You must be registering as an individual in your own name, not on behalf of another person or business entity.
• Each individual is only permitted to hold one (1) active account at big 2. Creating multiple accounts — whether under different names, phone numbers, IP addresses, or payment methods — is a serious breach of these terms.
• You must provide accurate, complete, and up-to-date information during registration. False or inaccurate information is grounds for immediate account closure.
• You are not eligible to register a big 2 account if you are a big 2 employee, an immediate family member of an employee, or any individual involved in the operation of this platform.

During registration, you will be required to enter an active Malaysian phone number for verification via SMS OTP. This number will be used for account-related communications and will not be shared with any third party without your consent.

Your big 2 account is entirely your responsibility. big 2 provides a range of security tools to help you protect your account, but you must also take the necessary steps to keep it secure.

• Your account password must be kept strictly confidential at all times. Do not share your password with anyone, including big 2 support staff — we will never ask for your password.
• You are fully responsible for all activities that occur in your account, including any bets or transactions made by another party using your login credentials.
• Two-factor authentication (2FA) is strongly recommended and can be enabled in your account security settings. We encourage the use of 2FA as it provides a highly effective additional layer of protection.
• If you suspect that your account has been accessed without authorisation, you must contact big 2 support immediately. Delayed reporting may affect our ability to help resolve the issue.
• Big 2 reserves the right to temporarily freeze an account if our system detects suspicious login activity, such as attempts from an unfamiliar location or multiple consecutive failed login attempts.

To permanently close your account, you may submit a request to the big 2 support team. Any valid balance in your account will be processed in accordance with standard withdrawal procedures. Closed accounts cannot be reopened, and the phone number associated with them cannot be used to register a new account.

Big 2 accepts deposits and processes withdrawals through recognised and legitimate Malaysian payment methods. All transactions are processed in Malaysian Ringgit (MYR) only.

• All deposits must be made using a payment method registered in your own name. Deposits from third-party accounts are not accepted and may be frozen pending investigation.
• Withdrawals will be processed to the same payment method used for the deposit, or to an alternative method that has been verified on your account.
• Big 2 reserves the right to request identity verification before processing withdrawals exceeding RM 5,000 within 30 days. This is a standard protective measure to prevent money laundering.
• Any deposit made while the system is undergoing scheduled maintenance will be processed automatically once the system is back online. big 2 is not liable for any delays caused by third-party payment service providers.
• Account balances that have been inactive for more than 12 consecutive months are subject to a monthly maintenance fee of RM 10 or until the balance reaches zero. We will send an SMS notification before this fee is applied.

Big 2 offers a variety of bonuses and promotions from time to time for both new and existing players. Each bonus is subject to specific conditions stated in the respective offer's terms. The general conditions that apply to all bonuses are as follows:

• Rollover (Wagering Requirement): All bonuses are subject to rollover requirements that must be met before any bonus winnings can be withdrawn. Rollover requirements vary by bonus type — typically between 5x and 20x the bonus amount received. The specific requirements are stated in each individual promotion.
• Validity Period: All bonuses have a limited validity period. Bonuses that are unused or whose rollover requirements are not met within the specified period will automatically expire.
• Betting Limit During Active Bonus: While bonus rollover requirements remain unfulfilled, the single bet limit is RM 200 per bet or the bonus value received, whichever is lower. Bets exceeding this limit while a bonus is active may not count towards the rollover.
• The welcome bonus is only available to new members registering and making their first deposit. Each account, phone number, and payment method is eligible for one welcome bonus only.
• Big 2 reserves the right to modify or cancel any promotional offer at any time without prior notice; however, bonuses that have already been credited and are currently undergoing rollover will not be affected.
• Any attempt to abuse the bonus system through hedge betting, arbitrage betting, or any other method deemed abusive by big 2 will result in the cancellation of the bonus and may lead to account closure.

For current offers including deposit bonuses, weekly cashback, enhanced odds on Malaysia Open badminton matches, and Malaysia national football team fixtures, please check the Promotions section in your big 2 account after logging in.

Big 2 offers pre-match and in-play betting across a wide range of sports, including Malaysia Super League and EPL football, BWF badminton, tennis, e-sports, and more than 20 other sports categories. The following general rules apply to all Sports Betting:

• Bet Confirmation: A bet is only considered valid once the big 2 system has confirmed and accepted it by issuing a bet reference number. Any bet that does not receive a reference number is not deemed valid.
• Odds Changes: Odds may change between the time you click and the time the system confirms your bet. If the odds shift beyond the set threshold, the system will display the updated odds for your approval before the bet is confirmed.
• Interrupted or Postponed Matches: Matches that are interrupted or postponed by more than 12 hours from the scheduled start time will be considered void and all bets will be fully refunded. An exception applies to round-robin format tournaments where a match may be resumed on the following day.
• Odds Error: big 2 reserves the right to void any bet accepted at odds that are clearly erroneous due to a technical error. Affected players will be notified and their stakes refunded in full.
• In-Play: For in-play betting, outcomes are determined based on score data received by big 2 from official data sources. Any delay in data delivery may affect in-play odds and market availability.
• Cash Out: The cash out option is subject to availability and current value. big 2 reserves the right to withdraw the cash out option at any time, particularly during critical match moments or when the system is unable to calculate an accurate value.

For sport-specific rules — including winner definitions, how sets are counted in badminton, how goals are handled in football (OT, penalties), and so on — please refer to the Sports Rules section within your big 2 platform.

All casino games at big 2 — including slots, baccarat, roulette, blackjack, dragon tiger, sicbo, and fish shooting — are provided by licensed and audited third-party providers such as Pragmatic Play, Evolution Gaming, Habanero, and other partners. The following rules apply:

• RNG (Random Number Generator): All slots and casino games not involving a live dealer use independently audited RNG systems to ensure fairness. We have no ability to influence or manipulate the outcome of any game.
• Technical Disruptions: If a game session is interrupted due to a technical issue such as an internet disconnection or server disruption, any bet currently in progress will be voided and the amount refunded. Winnings already credited prior to the disruption remain valid.
• Betting Limits: Each game has minimum and maximum bet limits set by the provider. These limits are subject to change from time to time and are displayed within the game interface.
• Progressive Jackpot: Progressive jackpots are accumulated from a small percentage of every bet placed by all players across the network. Jackpot wins are valid and will be paid out in full. Large jackpot payouts may require up to 48 hours to process.
• In the event of a dispute regarding a game outcome, the records of big 2's servers and the game provider are final. Games recorded in the server logs as completed cannot be disputed on the basis of screenshots alone.

Big 2 reserves the right to suspend, restrict, or close any account without prior notice where there is reasonable cause to do so. Such action may be taken in the following circumstances:

• Confirmation that the user is under 18 years of age.
• Holding more than one account (duplicate accounts).
• False, inaccurate, or misleading registration information.
• Abuse of the bonus or promotions system.
• Suspected activities related to money laundering or financing of illegal activities.
• Collusive betting (match-fixing) or any attempt to manipulate game outcomes.
• The use of automated software (bots), data scraping programs, or any technical method that provides an unfair advantage.
• Threats, abusive language, or inappropriate behaviour directed at big 2 support staff.

If your account has been suspended, you may contact big 2 support for clarification. If the suspension was made in error, we will reinstate your account in a reasonable timeframe. For closures resulting from serious violations, any valid balance (excluding bonuses) may be returned at big 2's discretion once the investigation is concluded.

Big 2 provides this platform on an "as-is" basis and makes every effort to ensure it runs smoothly at all times. That said, there are certain liability limitations you should be aware of:

• Big 2 is not liable for any losses resulting from internet service disruptions, power outages, or technical failures beyond our reasonable control.
• Odds information and statistics provided on the big 2 platform are for entertainment and informational purposes only and should not be treated as betting advice or a guarantee of any outcome.
• Big 2 is not liable for any betting losses incurred by users. The decision to place a bet is entirely at the user's own discretion and responsibility.
• Big 2's total maximum liability to any user shall not exceed the net deposit amount made by that user in the 30 days preceding the event giving rise to the claim.

In the event of any discrepancy between the Malay language version and any translation of these terms, the Malay version shall prevail and be considered final.

Big 2 is committed to keeping this platform a safe and responsible source of entertainment. We offer a range of tools and resources to help players stay in control:

• Deposit Limit: Set daily, weekly, or monthly deposit limits in your account settings. These limits take effect immediately and can be lowered at any time, but increasing a limit requires a 48-hour waiting period.
• Betting Limits: Set a maximum betting limit per day or per week to keep your spending in check.
• Session Limit: Set a playing time limit per session. The system will alert you when your session limit is approaching and will automatically log you out once it is reached.
• Self-Exclusion: Take a temporary break from the platform for 24 hours, 7 days, 30 days, or 90 days without needing to contact support.
• Permanent Exclusion: If you feel you need to stop playing permanently, a permanent self-exclusion can be requested through customer support. This request cannot be reversed.

If you or someone you know is struggling with problem gambling, please visit the Responsible Gaming us for more information and support resources available in Malaysia.

Big 2 reserves the right to modify, add to, or remove any part of these terms and conditions at any time. In the case of significant changes that materially affect user rights, we will:

• Sending a notification to all members via SMS or in-platform notification at least 7 days before the changes take effect.
• Displaying a change notice on the main page of the big 2 platform.
• Maintaining an archive of previous versions of these terms, which can be requested through customer support.

Continued use of the big 2 platform after a terms update takes effect will be considered acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account and withdraw your valid balance before the changes come into effect.

For any enquiries regarding these terms and conditions, please contact the big 2 support team via live chat on the platform or by email at support@big2.site. We aim to respond within 24 hours for all written enquiries.