Your privacy is our priority. The big 2 Privacy Policy clearly explains what data we collect, how we use it, who can access it, and your rights as a user. We are required to comply with Malaysia's Personal Data Protection Act 2010 (PDPA), and we take that responsibility seriously.
The key commitments we make in protecting your personal data
All your personal data and transaction information is encrypted using 256-bit SSL — the same technology used by Malaysia's major banks such as Maybank and CIMB to protect their customers' data.
Big 2 has never sold, rented, or commercialised user personal data to any third party for marketing purposes or for any purpose unrelated to the operation of the big 2 platform, and never will.
Big 2 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). This means the collection, processing, and storage of your data is governed by valid Malaysian law.
You have the right to access, correct, update, or request deletion of your personal data at any time. Such requests can be submitted through your account settings or by contacting the big 2 support team.
Your data is stored on servers protected by multiple layers of security, including firewalls, intrusion detection, and strict access controls. Only authorised personnel may access user data, and all such access is fully logged.
You can choose which types of marketing communications you wish to receive from big 2 — or opt out of all promotional communications entirely. These preferences can be updated at any time from within your account.
Big 2 collects your personal information only when necessary for legitimate purposes in the operation of the platform. We do not collect irrelevant or unnecessary data. The following are the categories of information we collect and the reasons for doing so:
| Data Type | Example | Purpose of Collection |
|---|---|---|
| Identity Data | Name, phone number, date of birth | Account registration, age verification, communications |
| Financial Data | Payment methods (TNG, DuitNow, FPX), transaction history | Processing deposits and withdrawals, fraud prevention |
| Technical Data | IP address, device type, browser, operating system | Account security, fraud detection, platform optimisation |
| Usage Data | Betting history, games played, session duration | Platform improvements, responsible gaming, account reporting |
| Communication Data | Live chat records, support emails, feedback | Complaint resolution, customer support improvement |
| Cookie Data | Session cookies, preference cookies, analytics cookies | Enhanced user experience, platform traffic analytics |
In certain situations, big 2 may be required to collect identity verification documents such as a copy of your MyKad or passport. This occurs when a more thorough account verification is needed, typically in connection with high-value withdrawals or requests flagged as unusual activity by our security system. These documents are stored with additional protection and deleted once the purpose of collection has been fulfilled.
Important Note: We do not store your full credit or debit card numbers, banking PINs, or online banking passwords. All financial transactions are processed through certified third-party payment gateways, and big 2 only receives transaction confirmation — not your full financial details.
The personal data we collect is used for specific, legitimate, and proportionate purposes. big 2 operates on a "use only what is necessary" principle — we do not process your data for purposes unrelated to the services you use. The purposes for data use are as follows:
big 2 does not use your personal data to make automated decisions that affect your rights without human involvement, except for basic security purposes such as detecting suspicious login activity, which is subject to subsequent manual review.
Big 2 does not sell, rent, or disclose users' personal data to third parties for their own marketing or commercial purposes. However, in the course of normal platform operations, there are certain situations where your data may need to be shared with specific parties:
All third parties who receive big 2 user data are bound by data processing agreements that require them to protect that data to a standard consistent with this Privacy Policy. big 2 only works with providers that have a recognised and reputable data security track record.
Our Commitment: Even in any of the data sharing situations described above, big 2 shares only the minimum information strictly necessary for that purpose. We do not share more than is required.
Big 2 invests seriously in data security infrastructure. Data protection is not an add-on feature — it is core to how our platform operates. The security measures we have in place include:
Data Retention Period: Big 2 retains your personal data for as long as your account is active or as long as necessary to provide services to you. After an account is closed, the retention periods are as follows:
While big 2 takes all reasonable steps to protect your data, no security system is 100% impenetrable. In the event of a data breach that materially affects your personal information, we are committed to notifying you within 72 hours of discovering the incident.
Big 2 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the big 2 platform. The following are the types of cookies we use:
How to Manage Cookies: You can manage cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies. Please note that disabling essential cookies may affect your ability to use certain features of the big 2 platform. For browser-specific guidance, refer to the help section of your respective browser.
Third-Party Cookies: Some of our service providers, such as analytics tools and game providers, may also set their own cookies on your device while you use the big 2 platform. These third-party cookies are subject to the respective provider's privacy policy, not big 2's.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and data privacy best practices, you as a big 2 user have the following rights regarding your personal data:
To exercise any of the above rights, you may contact big 2 via live chat within the platform or by sending an email to privacy@big2.site. Please include the phone number registered to your account for verification purposes. Big 2 will not charge a fee for reasonable requests and will endeavour to process all requests within the stipulated timeframe.
The big 2 platform is designed exclusively for adults aged 18 and above. Big 2 does not knowingly collect or process personal data of children under the age of 18.
If big 2 discovers that personal data of a child under the age of 18 has been collected without parental or guardian knowledge and consent, we will take immediate steps to delete that data and close the relevant account. If you believe a child has registered an account on big 2, please contact us immediately at privacy@big2.site or via our platform's live chat.
Parents and guardians are reminded to monitor their children's online activity and ensure they do not access platforms unsuitable for their age. Big 2 takes the protection of minors seriously and conducts regular age verification checks.
The big 2 platform may contain links to or integrations with third-party services, including payment providers (Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, Maybank2u, CIMB Clicks) and game providers (Pragmatic Play, Evolution Gaming, and others).
When you use these third-party services, you enter a space governed by their own privacy policies, not big 2's. Big 2 is not responsible for the privacy practices of these third parties. We recommend reading the privacy policy of any third-party service you use to understand how they handle your data.
Big 2 carefully selects third-party providers and only works with those that have a strong, industry-recognised data security reputation. That said, the decision to use any third-party services integrated with big 2 is entirely at your own discretion.
Big 2 reserves the right to update this Privacy Policy from time to time to reflect changes in our data collection practices, applicable laws, or how we handle personal information. The latest version of the Privacy Policy will always be available on this page with an updated "Last Updated" date.
For significant changes that materially affect how we use your personal data, big 2 will:
Continued use of the big 2 platform after notification of changes constitutes acceptance of the updated Privacy Policy, except for changes that require explicit consent as stated above.
Current Version: This Privacy Policy takes effect in January 2026 and supersedes all previous versions. Archives of older versions are available upon request through big 2 support.
If you have any questions, concerns, or requests regarding big 2's Privacy Policy or how we handle your personal data, please reach out to us through the following channels:
For complaints about how big 2 handles your personal data that cannot be resolved internally, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP), the regulatory authority under the Personal Data Protection Act 2010. That said, we encourage you to contact big 2 first, as most privacy concerns can be resolved more quickly by dealing directly with us.
Answers to the most frequently asked questions about our data protection practices
Your personal data is protected with 256-bit SSL encryption, never sold to anyone, and entirely within your control. Register a free big 2 account today and enjoy a sports betting and casino experience that is secure, transparent, and built for Malaysian players.
Privacy questions? Reach us at privacy@big2.site — we speak your language and are available to help 24/7.